We are building a strong tradition of providing quality goods and excellent customer service. Part of achieving this goal involves working with information that helps us understand what customers want when they visit our site.
Information You Provide Us
In several areas, we ask you to provide information by filling out and submitting an online form. Following is a list of the information we request, arranged by site location, and details on how we use this information.
We ask for your name, address and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order, and so we can provide this information to the company or companies who process your credit card payment. When you make a purchase or join the Charles Krug Wine Club or another of our wine clubs your credit card will be processed by Charles Krug. Please check your credit card statement to verify that the charges have been properly processed. We do not share any other information with third parties, except in the case of contact or order information needed to fulfill your order. We do not share or sell email addresses.
When you create an account, we ask for your name, address, phone number, email address, and a user name and password. We use this information to fulfill your orders and to enable time-saving features like express checkout, wish lists and saved baskets. We do not share or sell this information.
We ask you to provide a name, email address and profile information. We use this information only to fulfill your request and, in the case of profile information, to help make sure we’re sending you the type of email updates you want to receive. We do not share or sell email addresses.
GIFT CARDS AND GIFT MESSAGES
These options allow you to send a personal greeting with your gift order. We make no use of the information contained in these greetings except to complete your order as you have requested.
INFORMATION WE DON’T COLLECT
When you visit and browse our site, we do not collect your name, email address or any other personal information unless you provide it to us.
HOW WE USE EMAIL
After you place an order on our site, you will receive an email confirmation and, in most cases, an email with package tracking information. We send our Newsletter, email update on new releases, products and wine information, to subscribers only. Unsubscribe instructions are included in each edition of the email. We do not sell or share email addresses with other companies. We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every email we receive.
LINKS TO OTHER SITES
Occasionally we provide links to other sites we think you will enjoy. These sites operate independently of us and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
ABOUT INFORMATION WE SHARE WITH OTHERS
We may contract with third party marketing companies to serve advertisements on our behalf across the Internet. They may collect non-personal information about your visits to our website, and your interaction with our products and services. They may also use non-personal information about your visits to this and other websites to target advertisements for goods and services. These targeted advertisements may appear on other websites that you visit. The anonymous information is collected through the use of technology such as Cookies and Web Beacons, which are industry standard. No Personally Identifiable Information (“PII”) is collected in this process. You may opt-out of the use of your information for tailored advertising purposes. To learn more about the use of this information or to choose not to have this information used by our third-party advertising partner by opting out, please visit the Network Advertising Initiative by clicking here*. If you delete your Cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.
INFORMATION WE DO NOT SHARE WITH OTHERS
We do not share, sell or trade information collected as part of a survey, or specific details about you or your household. For both privacy and security purposes, all transactional information communicated between customers and our Web site is transmitted in an encrypted format, and all credit card information is deleted from our servers immediately after card authorization.
HOW TO REMOVE YOUR NAME FROM OUR MAILING LIST
Email us at firstname.lastname@example.org
UPDATES TO OUR INFORMATION PRACTICES
We’re always looking for ways to improve our site’s features and services and to improve the way we communicate our information practices. As a result, this statement is updated from time to time. We encourage you to periodically review this page for the latest information on our privacy practices. We will never change our policies with regard to releasing information to third parties without first notifying all customers and providing them with the opportunity to “opt-in” for correspondence from other companies.
QUESTIONS OR COMMENTS
Please Contact Us- For questions, comments or assistance with any privacy-related issues, we invite you to email us email@example.com or call: 707.967.2200. We’re always happy to help.
RETURNS / REFUND POLICY
Under California state law, alcoholic beverages may not be returned once sold except in the case of defective bottles, Shipments where the provided address information is incorrect or incomplete and are returned to us as undeliverable will either be reshipped at the expense of the customer or refunded, minus applicable shipping & return fees.
All packages containing alcohol are shipping via UPS and FedEx with Adult Signature Required. An adult over 21 years of age must be present to sign for the package – they CANNOT be left in a specified location without signature. Please keep this in mind when entering delivery address information.
FedEx or UPS will attempt delivery 3 times, after which the package will be returned to us. We will reship the package only after obtaining customer approval and payment of any return and reshipping fees by said customer.
Orders are generally processed & shipped within 2-3 business days after being received. We may occasionally hold orders due to extreme weather conditions in order to ensure quality of the delivered product.
Delivery times vary based on location; please allow for 5-10 business days. We do not have the ability to select specific dates, days or time of day for delivery. FedEx or UPS will provide a tracking number for the shipment via email.
Terms & Conditions
We may change the Terms and Conditions from time to time, at any time, without notice to you, by posting such changes on the Website. BY USING THE WEBSITE, YOU ACCEPT AND AGREE TO THESE TERMS AND CONDITIONS AS APPLIED TO YOUR USE OF THE WEBSITE. If you do not agree to these Terms and Conditions, you may not access or otherwise use the Website.
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
External links may be provided for your convenience, but they are beyond the control of the website owner, and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
DISCLAIMER OF LIABILITY
The website owner shall not be responsible for, and disclaims all liability for, any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of, or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
CONFLICT OF TERMS
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatsoever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void, and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
APPLICABLE LAWS (CHOICE OF VENUE AND FORUM)
Use of this website shall in all respects be governed by the laws of the state of California, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the California courts located in St. Helena, California shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.